FAQs

Frequently Asked Questions (FAQs)

Welcome to the Bagzora FAQ page. We have assembled a list of common inquiries to help you find quick answers regarding our store policies and operations. If you need further assistance, please contact our customer support team.

Ordering & Products

Q1. What types of products do you sell?

We focus on providing handbags designed for everyday use, organization, and functionality.

Q2. How do I place an order?

Browse our collection, select your desired handbag, add it to your cart, and proceed to checkout. You can securely complete your transaction using PayPal or Venmo.

Q3. Can I cancel or change my order?

Yes, if you need to cancel an order, please contact us within our 24 hours cancellation window. Once the processing phase has begun and the order is handed over to the carrier, we are unable to accommodate cancellations or changes.

Shipping & Delivery

Q4. Do you offer free shipping?

Yes, we provide free shipping on all orders.

Q5. Where do you ship?

We currently ship our products exclusively to the United States.

Q6. How long will it take to receive my order?

Our estimated delivery timeline is structured as follows:

  • Processing time takes 1 to 2 business days.
  • Shipping time takes 3 to 5 business days.
  • Therefore, the total estimated delivery is 4 to 7 business days. Our order cut-off time is 5:00 PM (EST).

Q7. Will I receive a tracking number?

Yes, we provide a tracking number for every order. We partner with carriers like DHL and FedEx to ensure reliable delivery.

Returns & Refunds

Q8. What is your return policy?

We maintain a 30 Days return window. We accept returns for both defective and non-defective products, provided they are in their original condition and packaging. We also accept exchanges if you wish to swap an item.

Q9. Who pays for return shipping?

If you receive a defective or damaged product, please contact us so we can assist you. For returns due to customer remorse, change of mind, or exchanges, the return shipping cost is the customer's responsibility.

Q10. Do you charge any restocking fees?

No, we maintain a $0 restocking fee on all returns.

Q11. How long does it take to process a refund?

Once your returned item is received and approved at our facility, we ensure a refund process time of 7 business days.

Payment & Security

Q12. What payment methods do you accept?

We securely accept payments via PayPal or Venmo. All transactions on our website are conducted in US Dollars ($).

Q13. Is my payment information secure?

Yes, transaction security is highly important to us. All payments are securely processed through our supported gateways, PayPal or Venmo, protecting your checkout data.

Need More Help?

If you have any other questions, we are here to assist you!

  • Business Name: Bagzora
  • Phone Number: +1 (212) 620-0103
  • Email: support@bagzora.shop
  • Physical Address: 47 Jane St, New York, NY 10014, USA
  • Business Days: Monday to Friday
  • Support Hours: 9:00 AM - 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)
  • Response Time: We are committed to responding to all inquiries within 24 hours.