About Us

About

Welcome to Bagzora. Headquartered in New York, we are a dedicated retail brand focused exclusively on serving customers within the United States. We built our store with a clear focus on functionality, design, and a straightforward shopping experience, ensuring that our customers always know exactly who they are buying from and what to expect.

Our Vision

Our vision is to offer reliable, well-structured accessories that integrate seamlessly into the daily routines of our customers. We aim to be a dependable source for everyday essentials, prioritizing practicality and consistent design over fleeting trends.

Our Passion and Products

At Bagzora, we specialize in a curated selection of handbags. Our passion lies in providing functional carry solutions, whether you need a structured tote for the office, a practical satchel for daily errands, or a reliable shoulder bag. We focus on durable materials, secure closures, and neutral designs that offer genuine utility for our shoppers. Every product listed on our store is carefully selected to meet our standards for daily wear and tear.

Our Mission

Our mission is to maintain a completely transparent and customer-centric e-commerce environment. We understand that shopping online requires trust, which is why we are committed to providing clear product descriptions, upfront pricing without hidden fees, and a responsive support system to assist you at every step of your purchase journey.

Our Business Commitment

To ensure a secure and reliable experience for every shopper, we operate our business based on the following commitments:

  • Verified Location: We operate from our physical business address located at 47 Jane St, New York, NY 10014, USA.
  • Transparent Fulfillment: We process orders within 1 to 2 business days and utilize trusted carrier services, specifically DHL and FedEx, to ensure your package arrives within our estimated 4 to 7 business days. We also provide a tracking number for every single order.
  • Clear Pricing: We offer Free Shipping on all orders. All transactions on our website are securely processed in US Dollars ($) through verified payment gateways, PayPal and Venmo.
  • Fair Return Policy: We stand behind our products by offering a comprehensive 30 Days return window. We accept returns and exchanges for both defective and non-defective products and proudly charge a $0 Restocking Fee.
  • Dedicated Support: Our customer support team is available during our working hours, Monday through Friday, from 9:00 AM to 5:00 PM (EST). We are committed to a 24 Hours response time to ensure your questions and concerns are addressed promptly.

Business Information

If you wish to learn more about our brand or need assistance with our store, please reach out to us:

  • Business Name: Bagzora
  • Phone Number: +1 (212) 620-0103
  • Email: support@bagzora.shop
  • Physical Address: 47 Jane St, New York, NY 10014, USA
  • Business Days: Monday to Friday
  • Support Hours: 9:00 AM - 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)
  • Response Time: We are committed to responding to all inquiries within 24 hours.